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Resume

Nine years of shipping, measured.

I am Senior Assistant Vice President for product design at Wells Fargo in Bengaluru. My part of the bank is B2B fintech, and the work runs across reports, insights, liquidity and AI product innovation. I use AI tools through the whole of a project, from making sense of research to the handoff engineering builds from. That gets more versions of a screen tested and fewer of them guessed at.

Before Wells Fargo the work was payments and real money gaming. At Paytm I took on the failed payment screen, where saying plainly why a payment had failed meant about 64 per cent more failed payments were tried again. At PokerBaazi it was first time deposits and referrals, which moved deposits from 6 to 20 per cent of new users and cut the cost of acquiring one by 35 per cent. At both companies I hired a new design team for one vertical and rebuilt the design system.

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Illustrated portrait of Nishant Dubey on a gold coin.
Experience, 9+ years.

Experience

Apr 2024 to PresentBengaluru

Senior Assistant Vice President, Product Design

Wells Fargo

  • Product design for B2B fintech, across reports, insights and liquidity.
  • Design work on AI product innovation for the bank.
  • Uses AI tools through the whole of a project, from research to the handoff engineering builds from.
  • Starts from the job people need done, and agrees the metric with product and engineering first.
Jan 2023 to Mar 2024New Delhi

Design Manager

Paytm

Designed the new failed payment screen hands-on, built around the reason for the failure. Retries went from 30 to 49 per cent of failed payments, and payments that went through on a retry from 10 to 22 per cent.

Raised RuPay credit card activations by about 7 per cent and the click rate on Payment History by about 20 per cent. Week 0 conversion to a merchant payment for new users reached about 27 per cent.

Hired a new design team for one vertical, then rebuilt the design system and the design process across teams.

Jul 2020 to Dec 2022New Delhi

Design Manager

PokerBaazi (by Baazi Games)

Replaced the one-off signup bonus with a seven day journey of small tasks. New players making a first deposit went from 6 per cent to over 20 per cent.

Rebuilt the refer a friend flow as a full module. Referrals grew from 5 to 50 of every 100 new players, and blended acquisition cost fell by 35 per cent.

Hired a new design team for one vertical, then rebuilt the design system and the design process across teams.

Redesigned the game leaderboards to raise the lifetime value of poker players.

Added game mechanics to the wallet, offers and player milestones across the app.

Designed the core poker game on mobile, with animation built in Rive and Lottie.

Feb 2020 to Jun 2020New Delhi

Senior UX Designer

PokerBaazi (by Baazi Games)

  • Designed the new PokerBaazi app with the Chief Product Officer and the Head of Product at Baazi Games.
  • Researched the market and competitors to set the standard the new app had to meet.
  • Defined the personas and planned the roadmap around design milestones.
Jan 2020 to Feb 2020Gurugram

Senior UX Designer

Collegedunia

Ran a UX audit of the study abroad sections and redesigned the main landing page from its findings.

Jul 2019 to Dec 2019New Delhi

UI and UX Designer

9stacks Poker

9stacks is an online poker platform in India. I worked closely with the CTO and the CEO and laid the foundations for the unification project 9stacks had planned.

  • Worked on a user acquisition project.
  • Turned the first journey of a recreational player on the platform into a game.
  • The new journey had a direct effect on the platform's daily and monthly active users.
Jan 2017 to Jun 2019India

UI and UX Designer

Freelancer

Designed for clients across India on many kinds of projects. It taught me how to work with clients directly and how to explain design decisions to them.

Apr 2016 to Jan 2017IIT Bombay, Mumbai

UI and UX Designer

Lokacart Farmer's App

A joint project of Prof Ganesh Ramakrishnan (Department of Computer Science and Engineering, IIT Bombay), Prof Narendra Shah (CTARA, IIT Bombay), alumnus Ashvin Gami (MD at StrategicERP) and Vikram Bansal of Lokavidya Technologies.

The app let small farm businesses sell fresh produce to consumers, with inventory management and full e-commerce features.

I led the design team at IIT Bombay and created the user flows from the use cases and personas we identified.

Lokacart has over 50 sellers and around 5,000 buyers. One of its success stories is Abhinav Farmers Club, a national award-winning group farming initiative in Mulshi taluka, Pune district, Maharashtra.

During COVID-19 the app helped its farmers keep earning a living by selling their produce.

Jul 2014 to Aug 2014Bournemouth, UK

2D Lead

BFX Festival UK

I was the team's 2D lead and Nuke TD. We made the final film for the competition in six production weeks, with one extra week to gather equipment and machines around Bournemouth University. The brief was a high quality visual effects film of 30 seconds, and every asset was made within the time the hosts gave.

Industry professionals came in and gave us advice. It helped us finish the film, and it helped again when we started work in the industry after graduating.

Mar 2014 to Apr 2014Cardiff, UK

Director and Editor

Non Evans

I directed and edited a series of promo videos for Non Evans MBE, an international rugby player, Olympic Games commentator, Commonwealth Games competitor and medallist, TV and radio presenter and businesswoman. She is the only woman to have competed in three different disciplines at the Commonwealth Games.

Education

2012 to 2015Cardiff, UK

University of South Wales

BA (Hons), 2:1

Visual Effects and Motion Graphics.

This design degree taught me to bring technical skill and art together in a finished piece of work.

It was also where my UI and UX design work began, which later grew into product design.

2005 to 2011Kanpur, India

Delhi Public School

GCE A level in Maths, Physics, Chemistry and Computer Science

Captain of the school basketball team and the athletics team, drummer in the school rock band and an active member of the student council.

Professional skillset

Jobs to be doneUser researchPrototyping and testing with AI toolsGrowth designGamificationDesign systemsInformation architectureDesign managementMentoring on ADPListStakeholder managementProduct senseStrategic thinking

Languages

English (fluent)Spanish (beginner)Hindi (native)